Shipping Policy
Overview
This Shipping Policy explains Beauténova’s shipping fees, carriers, order processing, estimated delivery times, customs duties, and delivery-related information for orders placed through our website.
1. Shipping Methods and Carriers
We offer free standard shipping on all orders over $65 USD.
For orders below this threshold, applicable shipping fees will be displayed at checkout or on the product page.
Orders are shipped via reputable carriers including USPS, UPS, YANWEN, and others. Carrier selection is not currently available at checkout.
For U.S. orders shipped via YANWEN, final delivery is handled by USPS or ONTRAC.
2. Processing Time
Orders are typically processed within 1–2 business days (Monday to Friday), excluding weekends and public holidays.
To cancel or modify an order, contact support@beautenova.com immediately. Requests made after dispatch cannot be accommodated.
3. Delivery Time Estimates
If your order contains multiple products, they may ship separately from different warehouses.
| Country / Region | Estimated Delivery Time |
|---|---|
| United States | 3–10 business days |
| United States (Expedited) | 3–5 business days |
| Canada | 3–10 business days |
| Mexico | 10–15 business days |
| United Kingdom, Germany, France, Netherlands | 3–8 business days |
| Japan | 5–7 business days |
| Australia, New Zealand | 7–15 business days |
| Middle East (UAE, Saudi Arabia, Qatar) | 7–15 business days |
| Southeast Asia (Singapore, Malaysia, Philippines) | 7–15 business days |
| Hong Kong, Macau, Taiwan | 3–7 business days |
| Other Countries or Regions | 7–30 business days |
4. Customs Duties and Taxes
Import duties, VAT, and local taxes may apply depending on your shipping destination. These are not included in product prices or shipping costs.
The buyer or recipient is solely responsible for any applicable charges and for ensuring compliance with local customs regulations.
We are not liable for delays, returns, or disposal due to unpaid customs fees. Please check with your local customs authority prior to ordering if you have questions.
5. Delivery Disclaimer
We are not responsible for delivery delays or failures caused by:
- Weather conditions, natural disasters, or customs processing
- Errors or delays caused by shipping carriers
- Incorrect or incomplete delivery information provided by the customer
Once the order has left our facility, liability for delays transfers to the carrier.