Overview

This Return & Refund Policy explains Beauténova’s return eligibility, damaged or defective items, exchanges, non-returnable products, promotional purchases, and refund processing.

1. Return Eligibility

We accept returns within 180 days of delivery under the following conditions:

• The item is unused, unopened, and in its original packaging
• All accessories, tags, and manuals are intact
• Proof of purchase (order number or receipt) is provided

To initiate a return, contact support@beautenova.com with clear photos and a description of the issue. Items returned without prior approval will not be accepted.

Customers are responsible for return shipping costs unless the return is due to a product defect or shipping error.

2. Defective or Damaged Items

If your item arrives defective, malfunctioning, or physically damaged:

• Notify us within 7 days of receipt
• Provide your order number, product details, and photo/video evidence

We will offer a replacement, store credit, or refund upon confirmation, based on stock availability.

3. Exchanges

We offer free exchanges in the following cases:

• You received the wrong item, color, or model
• The product is defective or incomplete (e.g., missing accessories)

If the desired replacement is out of stock, we may offer an equivalent product, refund, or store credit.
Voluntary exchanges (e.g., change of mind) require returning the original item first.

4. Non-Returnable Items

For health and hygiene reasons, we cannot accept returns of the following unless they arrive damaged or defective:

• Opened or used skincare or beauty devices
• Unsealed personal care items
• Digital or downloadable content
• Gift cards

5. Sale and Promotional Items

Items purchased during sales or with discount codes are final sale and not eligible for return or refund, unless damaged or defective upon arrival.

6. Refund Processing

Approved refunds will be issued to your original payment method within 10 business days after we receive and inspect the returned item.

Please note that banks and credit card issuers may require additional time to process the refund.
If you do not receive your refund within 15 business days of approval, contact us at support@beautenova.com.